What are the responsibilities and job description for the Night Auditor (Part Time) position at Holiday Inn Express Airport Expo Center?
Overview
We are seeking a dedicated and detail-oriented Night Auditor to join our team. The Night Auditor plays a crucial role in ensuring the smooth operation of our hotel during the overnight shift. This position requires a strong focus on customer service, accuracy in financial reporting, and effective communication with guests and staff. The ideal candidate will possess excellent organizational skills and the ability to multitask in a fast-paced environment.
Duties
- Perform nightly audits of financial transactions, ensuring accuracy and compliance with hotel policies.
- Manage front desk operations during the night shift, including check-ins and check-outs.
- Provide exceptional customer service to guests, addressing inquiries and resolving issues promptly.
- Maintain accurate guest records and manage reservations using hotel management software.
- Handle phone systems efficiently, demonstrating excellent phone etiquette while assisting guests.
- Prepare daily reports on occupancy, revenue, and other key metrics for management review.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold guest relations by fostering a welcoming atmosphere and addressing any concerns that arise.
Qualifications
- Hotel experience or as a front desk agent is preferred.
- Experience using Opera is helpful
- Strong customer service skills with a focus on guest satisfaction.
- Multilingual or bilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with night audit procedures and hotel operations is advantageous.
- Proficient in using phone systems and hotel management software.
- Excellent attention to detail and organizational skills to manage multiple tasks effectively.
- Ability to work independently during overnight shifts while maintaining professionalism.
Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring operational excellence during the night shift.
Job Type: Part-time
Pay: $16.00 - $17.00 per hour
Expected hours: 16 per week
Benefits:
- Employee discount
Schedule:
- Overnight shift
Ability to Commute:
- Louisville, KY 40218 (Required)
Work Location: In person
Salary : $16 - $17