What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites 5011 Louise Drive,...?
Job Overview:
We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will have a passion for hospitality and providing exceptional customer service. This position offers an opportunity to work in a dynamic hotel environment.
Responsibilities:
- Greet guests and provide them with outstanding customer service
- Check guests in and out of the hotel efficiently
- Handle guest inquiries and resolve any issues promptly
- Operate phone systems and direct calls to the appropriate department
- Assist with night audit procedures as needed
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction
Skills:
- Proficiency in using hotel management software
- Strong customer service and communication skills
- Ability to multitask and work efficiently in a fast-paced environment
- Previous experience in front desk, guest services, or hospitality management is a plus
- Familiarity with guest relations and guest services
- Knowledge of front desk operations in a hotel setting
Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Rotating weekends
- Weekends as needed
People with a criminal record are encouraged to apply
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Mechanicsburg, PA 17055 (Required)
Ability to Relocate:
- Mechanicsburg, PA 17055: Relocate before starting work (Required)
Work Location: In person
Salary : $15
