What are the responsibilities and job description for the Hotel Front Desk Agent position at Holiday Inn Express and Suites Algonquin IL?
Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team in providing exceptional guest experiences at our hotel. The ideal candidate will possess strong customer service skills and a passion for hospitality. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring that all guest needs are met with professionalism and efficiency.
Responsibilities
- Greet guests upon arrival and provide a warm welcome to ensure a positive first impression.
- Manage check-in and check-out procedures efficiently while maintaining accuracy in guest accounts.
- Handle guest inquiries, requests, and complaints with promptness and courtesy, ensuring high levels of satisfaction.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Operate phone systems to manage incoming calls and relay messages as needed.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Process payments and maintain accurate records of transactions.
- Assist with reservations, cancellations, and modifications as required.
- Uphold hotel policies and procedures while ensuring compliance with safety regulations.
Qualifications
- Previous experience in hotel management or front desk operations is preferred but not required.
- Strong customer service skills with the ability to communicate effectively with diverse clientele.
- Multilingual or bilingual capabilities are a plus, enhancing guest interactions.
- Familiarity with hospitality management principles is advantageous.
- Proficient in using phone systems and basic computer applications related to hotel operations.
- Excellent organizational skills with attention to detail in managing guest information and requests.
- A friendly demeanor and ability to work collaboratively in a fast-paced environment.
Join us as we strive to provide outstanding guest services that create memorable experiences!
Job Types: Full-time, Part-time
Pay: $15.28 - $17.11 per hour
Expected hours: 30 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- On call
- Overnight shift
Work Location: In person
Salary : $15 - $17
