What are the responsibilities and job description for the Front Desk Associate position at Holiday Inn Express and Suites Beavercreek?
Job Summary
The Holiday Inn Express & Suites Beavercreek is currently seeking dedicated and personable Front Desk Agents to join our hospitality team. The ideal candidates will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role involves managing front desk operations, assisting guests with check-ins and check-outs, and addressing any inquiries or concerns. A strong emphasis on guest satisfaction and a passion for the hospitality industry are essential.
Willing to work 1st Shift, 2nd Shift, Weekends and Holidays a must.
Responsibilities
- Greet guests warmly upon arrival and provide them with information about the hotel.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest accounts.
- Handle phone inquiries, reservations, and requests using hotel phone systems.
- Assist guests with their needs during their stay, including providing directions, recommendations, and resolving issues.
- Maintain a clean and organized front desk area to enhance the guest experience.
- Perform night audit duties as required, ensuring all financial transactions are accurately recorded.
- Collaborate with other hotel departments to ensure seamless guest services.
- Uphold hotel policies and procedures while maintaining a high level of professionalism.
Skills
- Strong customer service skills with a focus on guest satisfaction.
- Experience in front desk operations within a hotel or resort setting is preferred.
- Bilingual or multilingual abilities are highly desirable to accommodate diverse guests.
- Proficiency in using phone systems and reservation software.
- Excellent communication skills, both verbal and written.
- Ability to work well under pressure in a fast-paced environment.
- Strong organizational skills with attention to detail.
- Must have a friendly, positive attitude and willingness to assist guests at all times.
Join our team as a Front Desk Agent where you can make a meaningful impact on our guests' experiences while growing your career in the hospitality industry!
Job Type: Part-time
Pay: $12.00 - $13.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
Work Location: In person
Salary : $12 - $13