3pm - 11pm - Part Time Front Desk Agent/Shuttle Driver - to include weekend

PT Front Desk Guest Service Agent

Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service. The ideal candidate must have the ability to multi-task, be detail oriented, and be able to problem solve. Agents will be responsible for registering guests, check out guest, posting transactions, cash handling, answering calls and taking reservations.

· Previous customer service experience required

· Must be able to work a flexible schedule including weekends and holidays

· Must be able to stand for extended periods of time

· Must have computer skills including knowledge including Microsoft Word and Excel. Opera system would be a plus.

Essential Job Duties

· Greets guests with genuine and warm spirit of hospitality

· Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment

· Posts transactions to guest and master accounts

· Reviews guest account balance, ensuring that payment is secured

· Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards

· Reviews arrivals and blocks special requests

· Processes required reports, including down time, high balance, etc.

· Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.

· Handles guest requests and concerns in a courteous and efficient manner

· Coordinates the delivery of guest services by other hotel departments and outside businesses

· Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner

· Prepares guest amenities, and ensures delivery in a timely manner

· Handles in-house guest reservation requests such as extension, late check-out, and rebooking

· Handles check-out procedures swiftly and accurately and assists guests on departure.

· Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests

· Stores guest luggage

· Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets

· Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines

· Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication

· Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security

· Operates the franchise terminal and performs designated maintenance tasks

· Maintains procedures for credit control and handling of financial transactions

· Maintains guest safety & privacy by adhering to established procedures

· Issues safety deposit boxes for guest use, following security protocol

· Monitors key box, issuing keys to the appropriate staff members. Logs all transactions

· Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up

· Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards

· Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences

· Assists with the relocation of guests, when necessary

· Assists other departments during slow periods

· Additional duties may be added at any time at the discretion of management

Consistently models the behavior of a ‘Baywood Ambassador’ who:

· Maintains a professional image, including appearance, verbiage, and body language, at all times

· Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact

· Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction

· Fosters teamwork by offering assistance to others, as needed

· Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department

· Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures

· Recommends other Baywood properties to our guests, when appropriate

· Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations

Skills/Qualifications

Education:

· High School diploma

Certifications / Licenses:

· TIPS, or similar approved, alcohol server training certification (as required)

Experience:

· Previous hotel Front Desk experience preferred; however, ability gained through 2 years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.

Additional Skills:

· Ability to multi-task

· Ability to communicate effectively, both written and oral

· Bilingual (Spanish & English) preferred, depending on geographic market

· Ability to work the shifts required for the position

· Ability to learn and adhere to Brand & Baywood Hotels’ standards

· Ability to take information from various sources and determine a responsible course of action

· Ability to understand interdepartmental relationships

· Ability to operate office equipment and industry specific software (PMS)

· Ability to remain calm during stressful situations

Physical Demands

· Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)

· Sitting: Rarely

· Bending, Stooping, Reaching: Occasionally

· Lifting, Push/Pull: 40 lbs infrequently

· Driving: Rarely

· Traveling: None

PT - Shuttle Driver

We are seeking a friendly motivated individual to transport our guests in a safe manner, while providing a high level of guest service.

*Must have valid driver's license with a clean record

*Ability to work a flexible schedule is a plus

Job Duties include:

• Greet guests in a friendly manner
• Assisting guest with luggage and entry into shuttle
• Operate vehicle in accordance with all local, state traffic laws
• Perform daily inspection of vehicles
• Maintain vehicle's interior and exterior cleanliness at all times.
• Maintain trip log.
• Maintain cleanliness of hotel parking lot, entrance and lobby
• Assist other departments as needed.

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Every weekend
• Holidays
• Night shift
• On call
• Overnight shift

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

Salary : $15 - $17