What are the responsibilities and job description for the Hotel Front Desk Agent position at Holiday Inn Express and Suites Chicago-Schaumburg?
Job Overview:
We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and upholding the highest standards of hospitality.
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Handle guest inquiries and provide accurate information about the hotel facilities and services
- Assist guests with reservations and room assignments
- Manage phone systems, including answering and directing calls
- Process payments and maintain guest accounts
- Handle guest requests promptly and effectively
- Perform night audit duties as needed
Qualifications:
- Previous experience in a hotel or resort setting is preferred
- Strong guest relations skills with a focus on delivering exceptional service
- Bilingual proficiency is advantageous
- Familiarity with night audit procedures is beneficial
- Knowledge of guest services and hospitality management principles
- Proficient in phone etiquette and handling various guest situations
This position offers an exciting opportunity to be part of a dynamic team in the hospitality industry. If you have a passion for providing excellent customer service and creating memorable guest experiences, we invite you to apply for the Front Desk Agent position.
Job Types: Full-time, Part-time, Temporary, Contract
Pay: $16.26 - $18.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- Employee discount
- Flexible schedule
- Professional development assistance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Overtime
- Weekends as needed
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Schaumburg, IL 60173 (Required)
Ability to Relocate:
- Schaumburg, IL 60173: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18
