What are the responsibilities and job description for the Hotel Front Desk Agent position at Holiday Inn Express and Suites Chicago-Schaumburg?
Job Overview
We are seeking a dedicated and personable Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest relations in a hotel environment.
Duties
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and provide information about hotel services and local attractions.
- Maintain accurate records of guest information and reservations using phone systems and hotel management software.
- Address guest complaints or concerns promptly and professionally to ensure satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
- Process payments and manage cash transactions accurately.
- Uphold hotel policies and procedures while maintaining a high standard of hospitality.
Experience
- Previous experience in guest services or front desk operations within the hospitality industry is preferred.
- Strong customer service skills with the ability to engage positively with guests.
- Proficiency in phone etiquette and handling multi-line phone systems effectively.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Knowledge of hospitality management principles is advantageous but not required.
Join our team as a Front Desk Agent where you can make a lasting impression on our guests while contributing to an exceptional hospitality experience!
Job Types: Full-time, Part-time
Pay: $15.05 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Overnight shift
Work Location: In person
Salary : $15 - $17
