What are the responsibilities and job description for the Hotel Front Desk Associate position at Holiday Inn Express and Suites Chicago-Schaumburg?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various guest inquiries efficiently. The Front Desk Agent will play a crucial role in enhancing guest experiences and maintaining the high standards of our establishment.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Provide information about hotel services, local attractions, and amenities.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain accurate records of guest information and transactions.
- Assist with reservations and manage room assignments.
- Perform night audit duties as required.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while ensuring compliance with safety regulations.
Experience
- Previous experience in customer service or hospitality management is preferred.
- Familiarity with front desk operations in a hotel or resort setting is advantageous.
- Skills in guest relations, including handling diverse cultural backgrounds, are highly valued.
- Multilingual or bilingual abilities are a plus, enhancing communication with guests from various regions.
- Experience with night audit processes is beneficial but not mandatory.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: $16.00 - $17.75 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Ability to Commute:
- Schaumburg, IL 60173 (Required)
Ability to Relocate:
- Schaumburg, IL 60173: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18
