What are the responsibilities and job description for the Hotel Front Desk Receptionist position at Holiday Inn Express and Suites Chicago-Schaumburg?
Job Summary
We are seeking a friendly and professional Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. Experience in hospitality or hotel management is preferred.
Responsibilities
- Greet guests warmly and assist them with check-in and check-out procedures.
- Manage phone systems to handle incoming calls, take messages, and provide information.
- Address guest inquiries and resolve any issues or complaints promptly.
- Maintain accurate records of guest information and reservations.
- Perform night audit duties as required, ensuring all transactions are processed correctly.
- Collaborate with other departments to enhance guest relations and ensure a seamless experience.
- Provide information about local attractions, services, and amenities to guests.
- Assist with administrative tasks as needed to support hotel operations.
Requirements
- Proven experience in customer service or hospitality roles; experience in hotels or resorts is a plus.
- Strong communication skills, both verbal and written; bilingual or multilingual abilities are highly desirable.
- Familiarity with phone systems and basic office software.
- Excellent organizational skills with the ability to multitask effectively.
- A friendly demeanor with a focus on guest satisfaction.
- Ability to work flexible hours, including nights and weekends as needed.
- Knowledge of hospitality management principles is an advantage.
Join our team as a Front Desk Receptionist where you can make a positive impact on our guests' experiences!
Job Type: Full-time
Pay: $16.60 - $18.42 per hour
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
Ability to Commute:
- Schaumburg, IL 60173 (Required)
Ability to Relocate:
- Schaumburg, IL 60173: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18
