What are the responsibilities and job description for the Hotel Front Desk Supervisor position at Holiday Inn Express and Suites Chicago-Schaumburg?
Job Summary
We are seeking a dedicated and experienced Hotel Front Desk Supervisor to join our team. In this role, you will be responsible for overseeing the front desk operations, ensuring exceptional customer service, and managing the front desk staff. You will play a crucial role in creating a welcoming atmosphere for guests while maintaining efficient hotel operations.
Duties
- Supervise daily front desk operations, including check-ins and check-outs.
- Manage and train front desk staff to ensure high standards of customer service.
- Handle guest inquiries, complaints, and requests in a professional manner.
- Oversee the night audit process and ensure accurate reporting of daily transactions.
- Maintain knowledge of hotel services, promotions, and local attractions to assist guests effectively.
- Ensure proper phone etiquette is maintained when handling incoming calls.
- Collaborate with other departments to enhance guest experiences and resolve issues promptly.
- Monitor inventory of front desk supplies and order as necessary.
Experience
- Previous experience in hotel management or as a front desk supervisor is preferred.
- Strong customer service skills with a focus on hospitality excellence.
- Proficiency in using phone systems and hotel management software.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Familiarity with night audit procedures is a plus.
- Excellent communication skills and phone etiquette are essential for this role.
Join us in providing outstanding hospitality experiences while leading our front desk team!
Job Type: Full-time
Pay: $16.32 - $16.66 per hour
Benefits:
- Employee discount
Schedule:
- 10 hour shift
- 8 hour shift
Work Location: In person
Salary : $16 - $17
