What are the responsibilities and job description for the Hotel Receptionist position at Holiday Inn Express and Suites Chicago-Schaumburg?
Job Summary
We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment. A background in hotel management or guest services is preferred.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage front desk operations, including check-ins, check-outs, and reservations.
- Handle guest inquiries and provide information about hotel services and local attractions.
- Process payments and maintain accurate records of transactions.
- Assist with night audit duties as required, ensuring all financial transactions are balanced at the end of each day.
- Operate phone systems to manage incoming calls efficiently.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Address any guest complaints or issues promptly and professionally.
- Maintain a clean and organized front desk area.
Qualifications
- Previous experience in a hotel or resort setting is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Familiarity with hotel management software is an asset.
- Ability to operate phone systems effectively.
- Multilingual or bilingual abilities are highly desirable for effective communication with diverse guests.
- Excellent interpersonal skills with the ability to work collaboratively in a team environment.
- Strong organizational skills and attention to detail are essential for managing multiple tasks efficiently.
If you are passionate about hospitality and enjoy creating memorable experiences for guests, we encourage you to apply for this exciting opportunity as a Hotel Receptionist!
Job Type: Full-time
Pay: $15.90 - $17.78 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Schaumburg, IL 60173 (Required)
Ability to Relocate:
- Schaumburg, IL 60173: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18
