What are the responsibilities and job description for the FRONT DESK AGENT/NIGHT AUDITOR position at Holiday Inn Express and Suites Columbus Northeast?
Job Overview
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest services and ensuring a smooth operation during the night shift. The ideal candidate will possess strong customer service skills, a welcoming demeanor, and the ability to handle various administrative tasks efficiently.
Duties
- Greet guests upon arrival and provide a warm welcome to ensure a positive first impression.
- Manage check-in and check-out processes, ensuring accuracy in guest accounts and reservations.
- Handle guest inquiries and requests promptly, demonstrating excellent guest relations skills.
- Perform night audit duties, including balancing daily transactions and preparing financial reports.
- Maintain knowledge of resort amenities, local attractions, and services to assist guests effectively.
- Operate phone systems with professionalism, addressing calls with proper phone etiquette.
- Assist in resolving guest complaints or issues with a focus on customer satisfaction.
- Ensure the front desk area is organized, clean, and well-stocked with necessary supplies.
Experience
- Previous experience in hospitality or customer service roles is preferred but not required.
- Familiarity with night audit procedures and hotel management software is advantageous.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Strong interpersonal skills with the ability to build rapport with guests from various backgrounds.
- A proactive approach to problem-solving and the ability to work independently during night shifts.
Join our team and contribute to creating memorable experiences for our guests while enjoying a dynamic work environment in the hospitality industry!
Job Type: Full-time
Pay: From $11.00 per hour
Schedule:
- 8 hour shift
Ability to Commute:
- Columbus, GA 31904 (Required)
Ability to Relocate:
- Columbus, GA 31904: Relocate before starting work (Required)
Work Location: In person
Salary : $11