What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites- Cuero, TX?
Job Summary
As a Front Desk Agent, you will be the first point of contact for guests at our hotel, providing exceptional customer service and creating a welcoming atmosphere.
Duties
- Greet and check-in guests in a friendly and professional manner
- Answer phone calls and assist with inquiries or reservations
- Handle guest requests promptly and efficiently
- Process payments and maintain accurate records
- Assist with night audit procedures
- Maintain a clean and organized front desk area
- Provide information about hotel services, facilities, and local attractions
Qualifications
- Previous experience in customer service or hospitality is preferred
- Strong communication skills with excellent phone etiquette
- Proficiency in using phone systems and basic computer applications
- Ability to work effectively in a fast-paced environment
- Bilingual or multilingual skills are a plus
- Knowledge of front desk operations and hotel management practices
Job Type: Full-time
Pay: $11.00 - $11.50 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Cuero, TX 77954 (Required)
Ability to Relocate:
- Cuero, TX 77954: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $12
