What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites - Elkhorn?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel, ensuring accuracy of information
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
Qualifications:
- Previous experience in a customer service role, preferably in a hotel or hospitality setting
- Excellent communication skills, both verbal and written
- Bilingual/multilingual skills are a plus
- Strong organizational and time management abilities
- Ability to handle multiple tasks simultaneously with attention to detail
- Proficient in using computer systems and software applications
- Knowledge of hotel operations and guest relations is desirable
- Ability to work flexible hours, including evenings, weekends, and holidays
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
Ability to Commute:
- Elkhorn, NE 68022 (Required)
Ability to Relocate:
- Elkhorn, NE 68022: Relocate before starting work (Required)
Work Location: In person
Salary : $14