What are the responsibilities and job description for the Guest Service Agent position at Holiday Inn Express and Suites Fresno Airport?
Job Title: Guest Service Agent
Job Summary:
We are seeking a dedicated Guest Service Agent to join our team at the brand new Holiday Inn Express & Suites Fresno Airport. As a Guest Service Agent, you will be the first point of contact for guests, providing exceptional customer service and ensuring a memorable experience for all visitors. Your role will involve handling guest inquiries, reservations, check-ins, and check-outs while maintaining a professional and friendly demeanor at all times.
Duties:
- Greet and welcome guests upon arrival with a warm and friendly attitude
- Assist guests with check-ins, check-outs, and reservations
- Handle guest inquiries and provide information about hotel facilities, services, and local attractions
- Address guest concerns and resolve issues promptly to ensure guest satisfaction
- Maintain a neat and organized front desk area
- Collaborate with other hotel staff to ensure seamless guest experiences
- Perform night audit duties as required
Requirements:
- Previous experience in a hotel or hospitality setting preferred but not required
- Strong customer service skills with a focus on guest relations
- Excellent communication skills and phone etiquette
- Multilingual abilities are a plus
- Ability to work flexible hours, including nights and weekends
Join our team as a Guest Service Agent and be part of creating unforgettable experiences for our guests. Apply now to be a key player in our hospitality team!
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Free parking
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Fresno, CA 93727 (Required)
Work Location: In person
Salary : $16 - $18
