What are the responsibilities and job description for the Hotel Front Desk Supervisor position at Holiday Inn Express and Suites Leander?
Job Overview
We are seeking a dedicated and experienced Hotel Front Desk Supervisor to join our team. This role is pivotal in ensuring that our guests receive exceptional service from the moment they arrive until their departure. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to manage front desk operations efficiently. As a Front Desk Supervisor, you will oversee daily operations, manage staff, and ensure that all guest inquiries, needs and issues are addressed promptly.
Duties
- Supervise front desk staff, ensuring high standards of guest service and satisfaction.
- Manage check-in and check-out processes efficiently while maintaining accurate records.
- Handle guest inquiries, complaints, and requests with professionalism and courtesy.
- Train new front desk employees on hotel policies, procedures, and customer service best practices.
- Maintain knowledge of hotel services, local attractions, and events to assist guests effectively.
- Coordinate with housekeeping and maintenance departments to ensure rooms are ready for guests.
- Oversee the operation of phone systems and ensure proper phone etiquette is practiced by staff.
- Assist in managing reservations and room assignments using hotel management software.
- Ensure compliance with safety regulations and hotel policies at all times.
Requirements
- Proven experience in a front desk or supervisory role within the hospitality industry.
- Strong understanding of hotel management principles and guest services.
- Excellent phone etiquette and communication skills; multilingual or bilingual abilities are a plus.
- Proficiency in using phone systems and hotel management software.
- Exceptional organizational skills with attention to detail.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- A degree in Hospitality Management or related field is preferred but not mandatory.
Join us in creating memorable experiences for our guests while leading a dynamic team in a fast-paced environment!
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
- Overnight shift
- Weekends as needed
Ability to Commute:
- Del Valle, TX 78617 (Required)
Ability to Relocate:
- Del Valle, TX 78617: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17