What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites Malone, New York?
Overview
Join our team at The Holiday Inn Express & Suites Malone. As a member of our Front Desk team, you would be the first person interacting with our guest when they arrive and welcoming them to our property. You will also be responsible for handling any guest request and ensuring their stay is the highlight of their travel.
Duties
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage the guest check in and check out process.
- Set up guest reservations over the phone and answer any questions.
- Manage online reservations and cancellations
- Handle guest inquiries, requests, and complaints promptly and professionally, maintaining high standards of guest relations.
- Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
- Maintain the front desk area, ensuring it is clean, organized, and stocked with necessary supplies.
- Process reservations and cancellations accurately using hotel management software.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction during their stay.
- Uphold confidentiality of guest information while adhering to hotel policies and procedures.
Qualifications
- Strong communication skills with a focus on phone etiquette and guest relations.
- No experience necessary, we will train you on all aspects of the job.
- Ability to work flexible hours including nights, weekends, and holidays as needed.
- Excellent organizational skills with attention to detail in managing tasks effectively.
- A positive attitude with a passion for providing outstanding hospitality experiences.
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Malone, NY 12953 (Required)
Ability to Relocate:
- Malone, NY 12953: Relocate before starting work (Required)
Work Location: In person
Salary : $17