What are the responsibilities and job description for the Front Desk Clerk position at Holiday Inn Express and Suites Minden?
Front Desk Clerk SUMMARY Accommodates guests of hotel or motel by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Checks In, and greets, registers, and assigns rooms to guests. Issues room key.
Check out all guests who require individualized check out service.
Handles professionally all incoming mail, faxes, and messages for guests and staff members.
Transmits and receives messages from telephone, in-house paging system and/or in-house radio system.
Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
Keeps records of room availability and guests' accounts. Computes bill, collects payment, and makes change for guests. Makes, cancels, and confirms reservations.
Posts charges such as room, food, liquor, or telephone, to guest account. Assists guest with restaurant, transportation, or entertainment needs, and arranges for tours.
Deposits guests' valuables in hotel safe or safe deposit box. Handles complaints courteously and relays them through proper channels if need be.
Smile and maintain a friendly, courteous, and polite manner. Complete knowledge of all available rates. Maintains desk area clean and orderly at all times.
Complete knowledge of hotel policies and procedures.
Give guest "Courtesy call" within 30 minutes of arrival. Complete daily high balance report and bucket check. Informs manager of any concerns. Complete daily shift balancing report.
Check area hotels to inquire about availability.
Job Type: Part-time with potential for full time
Job Types: Full-time, Part-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $15 - $17