What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Holiday Inn Express and Suites New Castle?
Front Desk Agent
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints or concerns with empathy and resolve issues promptly
- Process payments and maintain accurate records of guest transactions
- Assist with night audit duties as needed
- Maintain a clean and organized front desk area
Skills:
- Excellent customer service skills with a friendly and approachable demeanor
- Proficient in using phone systems and handling multiple phone lines
- Strong communication skills, both verbal and written
- Knowledge of hotel management software for reservations and check-ins/check-outs
- Ability to handle cash transactions accurately
- Multilingual abilities are a plus, especially if fluent in languages commonly spoken by hotel guests
- Strong problem-solving skills and ability to remain calm under pressure
- Attention to detail and ability to multitask in a fast-paced environment
As a Front Desk Agent, you will be the first point of contact for our guests, providing them with exceptional service throughout their stay. If you have a passion for hospitality, excellent communication skills, and enjoy working in a dynamic environment, we would love to have you join our team.
Please note that this position may require working evenings, weekends, and holidays as needed.
To apply, please submit your resume highlighting your relevant experience in the hospitality industry.
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Schedule:
- Evening shift
- Morning shift
Work Location: In person