What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites Ontario-Mansfield?
Job Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team at a premier hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various guest inquiries efficiently. A passion for hospitality and guest relations is essential for success in this position.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle guest inquiries, requests, and complaints with professionalism and promptness.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
- Maintain an organized front desk area, including managing phone calls and messages effectively.
- Assist with reservations and modifications using hotel management software.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly.
- Uphold high standards of customer service in all interactions with guests and staff.
Experience
- Previous experience in a front desk or guest services role within the hotel industry is preferred.
- Strong customer service skills with a focus on guest relations and satisfaction.
- Proficiency in phone etiquette and communication skills; bilingual or multilingual abilities are a plus.
- Familiarity with hotel management software is advantageous but not required; training will be provided.
- Ability to work flexible hours, including nights and weekends as needed.
Join our team as a Front Desk Agent where your hospitality skills will shine, contributing to an exceptional experience for every guest!
Job Type: Part-time
Pay: From $12.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
Work Location: In person
Salary : $12
