What are the responsibilities and job description for the Hotel Guest Service Representative position at Holiday Inn Express and Suites Ontario Mills?
- Overview
We are seeking a Guest Service Agent to join our team at a prestigious resort. The ideal candidate will have a passion for hospitality and providing exceptional customer service.
- Responsibilities
- Greet and check-in guests in a friendly and professional manner
- Handle guest inquiries and provide information about hotel facilities and services
- Assist guests with check-out procedures
- Create and process reservations and manage room assignments
- Handle guest requests promptly and efficiently
- Conduct night audit duties as needed ( if scheduled for the shift)
- Maintain a clean and organized front desk area
- Requirements
- Previous experience in hospitality, front desk, or guest relations preferred
- Strong customer service skills with a friendly and positive attitude
- Proficiency in using phone systems and hotel management software
- Multilingual abilities are a plus
- Knowledge of night audit procedures is advantageous
Job Type: Part-time
Pay: $16.00 - $17.00 per hour
Experience:
- Hotel experience: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Rancho Cucamonga, CA 91730 (Required)
Work Location: In person
Salary : $16 - $17