Houseperson/Housekeeping

Holiday Inn Express & Suites San Antonio City Base Landing is Hiring!

JOB SUMMARY

The Houseperson is responsible for maintaining the cleanliness of guest corridors, elevators, and all assigned areas. He/she is also responsible for delivering items to guest rooms (luggage, irons, coffee, etc.).

Education & Experience:

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High School diploma or equivalent and/or experience in a hotel or a related field preferred.

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Must have a valid driver’s license for the applicable state (property specific).

Physical Requirements:

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Flexible and long hours sometimes required.

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Heavy work – Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently

and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

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Ability to stand during entire shift.

Mental Requirements:

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Must be able to convey information and ideas clearly.

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Must be able to evaluate and select among alternative courses of action quickly and accurately.

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Must work well in stressful, high-pressure situations.

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Must maintain composure and objectivity under pressure.

QUALIFICATION STANDARDS

DUTIES & FUNCTIONS

Rooms Department

Job Description
Essential:

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Approach all encounters with guests and employees in an attentive, friendly, service-oriented manner.

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Maintain regular attendance in compliance with QPM Hotels standards, as required by scheduling,

which will vary according to the needs of the hotel.

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Maintain high standards of personal appearance and grooming, which include wearing the proper uniform

and nametag when working.

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Comply at all times with QPM Hotels standards and regulations to encourage safe and efficient hotel

operations.

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Maintain a warm and friendly demeanor at all times.

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Employees must at all times attentive, friendly, helpful and courteous to all guests, managers and fellow

employees.

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Walk assigned floors at beginning and end of shift; remove newspapers, trays, empty ash urns, remove

trash and/or linens and note any areas that need immediate cleaning.

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Use proper two-way radio etiquette at all times when communicating with other employees.

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Use daily checklist to complete projects as assigned.

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Practice safe work habits to ensure safety to guests, fellow employees and self.

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Handle items for “Lost and Found” according to the hotel standards.

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At the end of the shift, turn in all keys and assignment sheets to the front desk.

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Report maintenance issues to the Executive Housekeeper/Maintenance Engineer.

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Be familiar with correct guestroom cleaning procedures to assist with cleaning if needed.

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Pick up any Room Attendant’s dirty linen or trash as needed.

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Before leaving section, collect all trash from the service landings and take to/dispose in outside trash

dumpsters, per hotel procedures.

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V acuum guest corridors.

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Assist Housekeeping as needed (i.e. bedboards, roll-aways, flip beds, etc.)

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Maintain cleanliness and organization of laundry room, linen rooms, storage closets and stairwells.

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Attend meetings/training as required by management.

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Perform other duties as requested by management.

Acknowledgements:

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business and a hospitable service atmosphere must be maintained at all times.

The information contained herein is not intended to be an all-inclusive list of duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

Job Types: Full-time, Part-time

Pay: From $11.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Paid time off

Shift:

• Day shift
• Morning shift

Work Location: In person

Salary : $11