What are the responsibilities and job description for the Front Office Manager position at Holiday Inn Express and Suites Stillwater Oklahoma?
Company Overview
Focus Management Group, LLC. is a privately held hospitality corporation with a portfolio of 23 hotels under various franchise agreements, we pride ourselves on targeting emerging markets for hotel acquisition and development.
Summary
We are seeking a dedicated Front Office Manager to join our team at Focus Management Group, LLC. In this role, you will oversee front office operations, ensuring exceptional guest experiences and efficient management of hotel services. Your leadership will be vital in maintaining our high standards of hospitality.
Responsibilities
- Manage daily front office operations, including guest check-in and check-out procedures.
- Ensure high levels of customer service are maintained at all times.
- Train and supervise front desk staff to uphold company standards.
- Handle guest inquiries and resolve issues promptly and professionally.
- Monitor phone systems and ensure effective communication with guests and staff.
- Collaborate with other departments to enhance overall guest satisfaction.
- Maintain accurate records of room availability and reservations.
Requirements
- Proven experience as a Front Office Manager or similar role in the hospitality industry.
- Strong knowledge of hotel operations and customer service principles.
- Excellent communication skills, both verbal and written.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Bilingual skills are a plus but not required.
- Demonstrated leadership abilities with a focus on team development.
Physical Demands and Work Environment:
- Frequently required to stand, walk, sit
- Frequently required to utilize hand and finger dexterity
- Occasionally required to climb, balance, bend, stoop, kneel or crawl
- Frequently required to talk or hear
- Occasionally required to lift/push/carry items up to 25 pounds.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
If you are passionate about creating exceptional guest experiences through your bartending skills, we invite you to apply today and become part of our dynamic team at Focus Management Group!
Job Type: Full-time
Pay: $34,000.00 - $38,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Every weekend
Ability to Commute:
- Stillwater, OK 74074 (Required)
Ability to Relocate:
- Stillwater, OK 74074: Relocate before starting work (Required)
Work Location: In person
Salary : $34,000 - $38,000