What are the responsibilities and job description for the Front Desk Supervisor position at Holiday Inn Express and Suites Turlock?
Front Desk Supervisor
Overview:
We are seeking a skilled Front Desk Supervisor to oversee the daily operations of our front desk area. The ideal candidate will be responsible for ensuring exceptional guest experiences, managing a team of front desk agents, and maintaining efficient front desk operations.
Duties:
- Supervise and train front desk staff to deliver outstanding customer service
- Manage guest check-ins and check-outs efficiently
- Handle guest inquiries, requests, and complaints promptly and professionally
- Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guest arrivals
- Oversee reservations and room assignments to optimize occupancy and revenue
- Conduct night audits and ensure accuracy in billing and accounting procedures
- Maintain a clean and organized front desk area
- Utilize phone systems effectively to handle incoming calls and messages
- Implement guest relations strategies to enhance overall guest satisfaction
- Ensure compliance with all hospitality standards and procedures
Experience:
- Proven experience in hospitality management, preferably in a resort setting
- Strong customer service skills with a focus on guest services
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Familiarity with bilingual communication is a plus
- Proficiency in handling night audit processes is advantageous
- Knowledge of reservation systems and front office operations
If you are a detail-oriented individual with excellent communication skills and a passion for delivering exceptional guest experiences, we invite you to apply for the Front Desk Supervisor position. Join our team and contribute to creating memorable stays for our guests.
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- On call
- Overnight shift
- Overtime
Ability to Commute:
- Turlock, CA 95380 (Required)
Work Location: In person
Salary : $19 - $20
