What are the responsibilities and job description for the 3-11 Guest Service position at Holiday Inn Express and Suites?
Job Summary
We are seeking a dedicated and friendly Guest Service Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role involves managing guest relations, handling inquiries, and performing front desk operations efficiently. The Guest Service Agent will play a crucial role in enhancing the overall guest experience at our establishment.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures.
- Manage phone systems to handle reservations, inquiries, and guest requests promptly.
- Provide information about hotel services, local attractions, and amenities to enhance guest satisfaction.
- Conduct night audits as required, ensuring all financial transactions are accurate and recorded.
- Maintain a clean and organized front desk area while adhering to hospitality standards.
- Address guest complaints or concerns with professionalism and resolve issues effectively.
- Collaborate with other departments to ensure seamless guest services.
- Assist in managing online reviews and feedback to improve service quality.
- Stay updated on hotel policies, procedures, and promotions to provide accurate information.
Qualifications
- Previous experience in guest relations or customer service within the hospitality industry is preferred.
- Familiarity with hotel management software and phone etiquette is essential.
- Strong communication skills with the ability to interact positively with diverse guests.
- Multilingual abilities are a plus, enhancing communication with international guests.
- Knowledge of hospitality management principles is advantageous.
- Ability to work flexible hours, including nights and weekends as needed.
- Strong organizational skills with attention to detail in managing tasks efficiently.
- A friendly demeanor and a passion for providing excellent guest services are essential for success in this role.
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: No less than 32 per week
Schedule:
- Evening shift
- Night shift
- Weekends as needed
Ability to Commute:
- Urbana, IL 61801 (Required)
Ability to Relocate:
- Urbana, IL 61801: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $16
