Assistant General Manager

Job Duties:

1. Ensure that quality services are rendered by department in meeting guest needs, and that good guest relations are enhanced

2. Manage the Human Resources in the group in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.

3. Implement and manage the annual budget, business/marketing plan, forecasts and objectives to meet/ exceed management expectations.

4. Implement company programs (company/franchise), develop local programs and procedures and manage the operations of the hotel, ensuring compliance with SOPs, safety regulations and all other federal, state and local laws and regulations to ensure optimal levels of quality service and customer satisfaction.

5. Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.

6. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

7. Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate

8. Assume the responsibilities of the General Manager in his/her absence.

9. At all times projects a favorable image of the Hotel to the public

JOB QUALIFICATIONS:

1. Requires advanced knowledge of the hospitality and business management fields.

2. Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.

3. Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.

4. Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.

5. Requires highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients

PHYSICAL ABILITIES:

1. Lifting - up to 25 lbs. issuing supplies, inventory, receiving supplies, organizing, etc.

2. Pushing - limited; Pulling - limited

3. Carrying - up to 25 lbs. issuing supplies, inventory, receiving supplies, organizing, etc.

4. Bending - 30% of shift touring property, checking rooms, etc.

5. Kneeling - 5% of shift checking rooms.

6. Mobility - continuous movement throughout the hotel.

7. Hours: 40-50 hours over a five day period; scheduled days and times may vary based on need.

8. Continuous standing - 30% of shift.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• Employee discount
• Paid time off
• Paid training

Work Location: In person

Salary : $45,000