What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our dynamic team in the hospitality industry. The ideal candidate will possess exceptional customer service skills and a strong background in hotel or resort operations. As the first point of contact for our guests, you will play a crucial role in ensuring a positive and welcoming experience. Your ability to manage guest relations effectively and handle various administrative tasks will be key to your success in this role.
Responsibilities
- Greet and welcome guests upon arrival, providing a friendly and professional first impression.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information and payment transactions.
- Handle guest inquiries, requests, and complaints with professionalism, aiming to resolve issues promptly.
- Maintain knowledge of hotel services, amenities, local attractions, and events to provide guests with accurate information.
- Operate phone systems to answer calls, take reservations, and direct inquiries appropriately while demonstrating excellent phone etiquette.
- Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are prepared and maintained to high standards.
- Uphold the hotel's policies and procedures while maintaining confidentiality regarding guest information.
Requirements
- Previous experience in hotel or hospitality management is preferred.
- Strong customer service skills with a focus on guest relations.
- Excellent phone etiquette and proficiency in operating phone systems.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Ability to work flexible hours including nights, weekends, and holidays as needed.
- Strong organizational skills with attention to detail in managing reservations and guest requests.
- A positive attitude and willingness to learn about the hospitality industry.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Type: Full-time
Pay: $11.00 - $12.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Weekends as needed
Ability to Relocate:
- Raceland, LA 70394: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $12
