What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites?
Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. Your role will involve handling guest inquiries, managing reservations, and assisting with various administrative tasks. If you have excellent communication skills and a passion for hospitality, we would love to hear from you.
Responsibilities:
- Greet and welcome guests in a warm and friendly manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries promptly and professionally
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Respond to guest complaints or concerns in a timely manner
- Collaborate with other hotel staff to ensure guest satisfaction
- Perform night audit duties as required
Requirements:
- Previous experience in hospitality or a similar role preferred
- Knowledge of hotel operations and procedures is an asset
- Excellent customer service and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Proficient in using phone systems and other office equipment
- Attention to detail and accuracy in handling guest information
- Flexibility to work various shifts, including evenings, weekends, and holidays
Please note that all positions at our company are paid positions. We value the contributions of our employees and believe in fair compensation for their work.
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Jacksonville, FL 32224 (Required)
Ability to Relocate:
- Jacksonville, FL 32224: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15
