What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites?
Job Overview:
We are seeking a Front Desk Agent to join our team at a hotel in providing exceptional customer service to our guests. The ideal candidate will have a passion for hospitality and possess excellent communication skills.
Duties:
- Greet guests upon arrival and provide them with information about available services
- Check guests in and out of the hotel efficiently
- Answer phone calls and direct them to the appropriate department
- Assist guests with inquiries, requests, and complaints in a professional manner
- Process reservations and cancellations accurately
- Maintain a clean and organized front desk area
- Handle cash and credit card transactions securely
Skills:
- Proficiency in hotel management software systems
- Excellent phone etiquette and communication skills
- Bilingual proficiency is a plus
- Strong guest relations skills
- Knowledge of front desk operations in the hospitality industry
- Ability to provide outstanding customer service in a fast-paced environment
This position offers an opportunity to work in a dynamic hospitality setting, interacting with guests from diverse backgrounds. If you are passionate about delivering exceptional service and creating memorable experiences for guests, we invite you to apply for the Front Desk Agent position.
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
Work Location: In person
Salary : $14
