What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites?
Holiday Inn Express and Suites in King George, VA is looking for a Front Desk Agent to welcome our guests with enthusiasm and professionalism.
Overview
We are seeking a dynamic Front Desk Agent to join our team. The ideal candidate will have a background in hospitality and possess excellent guest relations skills. Ability to work in a team setting and able to work individually as required.
Responsibilities
- Ensure efficient check-in and check-out processes for guests
- Handle guest inquiries, requests, and complaints promptly and professionally
- Monitor room availability and coordinate with housekeeping for room assignments
- Conduct night audit procedures as needed
- Maintain knowledge of hotel services, local attractions, and events to provide accurate information to guests
Requirements
- Previous hospitality experience (Preferred)
- Strong communication skills with the ability to interact effectively with guests and staff
-Computer literate and familiar with office and administration
- Proficiency in using front desk software systems and phone systems
- Attention to detail to provide the most accurate information
- Ability to work flexible hours including evenings, weekends, and holidays
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- Employee discount
Schedule:
- Day shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Night shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- King George, VA 22485 (Required)
Work Location: In person
Salary : $14
