What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites?
Hotel Front Desk Agent (Rotating Shifts)
Location: 3112 S Clack St, Abilene, TX, 79606
Position: Front Desk Agent
Shift: Rotating (7:00 AM - 3:00 PM, 3:00 PM - 11:00 PM, 11:00 PM - 7:00 AM)
Hourly Wage: $11 - $13 per hour (based on experience)
About Us: Holiday Inn Express is a well-established and customer-focused hotel in the heart of Abilene, TX. We pride ourselves on delivering exceptional service to our guests, ensuring every visit is memorable and comfortable. We are currently seeking a dedicated and reliable Front Desk Agent to join our team and provide outstanding service during rotating shifts.
Job Description: As a Front Desk Agent at Holiday Inn Express, you will be the first point of contact for our guests. You will play a critical role in creating a welcoming environment, assisting with guest check-ins and check-outs, answering inquiries, and addressing any guest concerns or requests. This position requires the ability to handle multiple tasks efficiently and maintain a positive attitude in a fast-paced environment.
Key Responsibilities:
- Greet and assist guests with check-in/check-out procedures
- Answer phones and direct calls to the appropriate departments
- Respond to guest inquiries and provide information about hotel services, local attractions, and amenities
- Handle guest complaints and resolve issues promptly and professionally
- Process payments and provide receipts
- Maintain accurate records of guest transactions and room assignments
- Ensure the front desk area is clean and organized
- Monitor security cameras and ensure guest safety during all shifts
- Communicate effectively with housekeeping, maintenance, and other departments to ensure guest needs are met
- Follow all hotel policies and procedures to ensure the safety and satisfaction of our guests
- Work efficiently during rotating shifts: 7:00 AM - 3:00 PM, 3:00 PM - 11:00 PM, and 11:00 PM - 7:00 AM
Requirements:
- Previous experience in customer service or hospitality is preferred
- Excellent communication skills, both verbal and written
- Strong attention to detail and organizational skills
- Ability to handle multiple tasks and work in a fast-paced environment
- Professional appearance and demeanor
- Ability to work rotating shifts (morning, evening, and overnight)
- Basic computer skills (experience with hotel management software is a plus)
- Must be reliable, punctual, and a team player
What We Offer:
- Competitive hourly wage of $11 - $13 per hour (based on experience)
- Opportunities for advancement within the company
- A supportive and friendly work environment
- Employee discounts on IHG hotel services and accommodations
- Paid training and development
We look forward to welcoming you to our team!
Job Type: Full-time
Pay: $11.00 - $13.00 per hour
Expected hours: 40 per week
Schedule:
- Day shift
- Morning shift
- Night shift
Ability to Commute:
- Abilene, TX 79606 (Required)
Ability to Relocate:
- Abilene, TX 79606: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $13
