What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites?
Job Overview
We are looking for a motivated individual to join our experienced office team. The Guest Services Position open is part time, and entry level. 3:00pm-11:00pm with training required for all 3 shifts. Must be able to stand and walk for length of shifts.
Responsibilities
- Provide exceptional customer service at the front desk by greeting and assisting guests with check-in and check-out processes.
- Answer phone calls and inquiries, handling reservations and providing information about hotel services.
- Utilize multi-line phone systems efficiently to manage incoming calls and messages.
- Assist with guest relations by addressing concerns and ensuring a positive experience.
- Collaborate with team members to maintain a smooth operation and uphold the standards of hospitality.
Come apply in person or through indeed. We offer:
- Sick Time.
- Vacation.
- Full Health Benefits.
- Matching Health Savings Account.
- Matching 401k.
- Global discounts on 5000 hotels and resorts.
- An IHG membership for free hotels stays, merchandise, and more.
You will get to know our community and work with amazing people. Learn how to build valuable business relationships and gain unmatched sales experience.
Job Type: Part-time
Pay: $18.50 - $20.00 per hour
Expected hours: 16 – 32 per week
Schedule:
- 4 hour shift
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Overnight shift
- Weekends as needed
People with a criminal record are encouraged to apply
Ability to Relocate:
- Chehalis, WA 98532: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $20
