What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites?
Job Overview
We are looking for a motivated individual to join our experienced office team. The Guest Services Position open is part time, entry level with training required for all 3 shifts. Must be able to stand and walk for length of shifts. Must be available on weekends. Flexibility to work a variety of shifts, and able to float as needed to ensure we have adequate coverage for our busy front desk.
Responsibilities
- Provide exceptional customer service at the front desk by greeting and assisting guests with check-in and check-out processes.
- Answer phone calls and inquiries, handling reservations and providing information about hotel services.
- Utilize multi-line phone systems efficiently to manage incoming calls and messages.
- Assist with guest relations by addressing concerns and ensuring a positive experience.
- Collaborate with team members to maintain a smooth operation and uphold the standards of hospitality.
Come apply in person or through really. We offer:
- Sick Time.
- Vacation Time
- Global discounts on 5000 hotels and resorts.
- An IHG membership for free hotels stays, merchandise, and more.
You will get to know our community and work with amazing people. Learn how to build valuable business relationships and gain unmatched sales experience.
Qualifications
- Strong customer service skills with a focus on guest satisfaction
- Previous experience in a front desk or hotel environment
- Proficient in phone etiquette and handling multi-line phone systems
- Knowledge of hospitality management principles
- Ability to communicate effectively in multiple languages is a plus
- Experience with guest relations and sales techniques
- Familiarity with night audit procedures is advantageous
Job Type: Part-time
Pay: $18.50 - $20.00 per hour
Expected hours: 16 – 24 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 4 hour shift
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Overnight shift
- Weekends as needed
People with a criminal record are encouraged to apply
Ability to Commute:
- Chehalis, WA 98532 (Required)
Ability to Relocate:
- Chehalis, WA 98532: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $20
