Front Desk Agent

Front Desk Agent

Duties:

- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with empathy and resolve issues promptly
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and reservations

Skills:

- Excellent guest service skills with a friendly and approachable demeanor
- Proficient in operating phone systems and other office equipment
- Knowledge of hotel operations and hospitality industry standards
- Strong organizational skills with attention to detail
- Ability to multitask and prioritize tasks effectively
- Bilingual or multilingual skills are a plus
- Professional phone etiquette and communication skills
- Strong customer service skills with the ability to handle difficult situations calmly

Join our team as a Front Desk Agent and be part of a dynamic hotel environment where you can showcase your exceptional customer service skills. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring their stay is comfortable and enjoyable.

We offer competitive pay, opportunities for career growth within the hotel management industry, and a supportive work environment. If you have a passion for providing excellent guest service and thrive in a fast-paced hospitality setting, we would love to hear from you.

Note: This job description is intended to provide an overview of the responsibilities and skills required for this position. It is not exhaustive and additional duties may be assigned as needed.

Job Type: Part-time

Schedule:

• 8 hour shift
• Evening shift
• Every weekend
• Night shift
• Overnight shift

Ability to Relocate:

• Beatrice, NE 68310: Relocate before starting work (Required)

Work Location: In person