What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites?
Job Overview
We are seeking a dedicated and personable Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will play a crucial role in delivering exceptional customer service and ensuring a welcoming atmosphere. This position requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently while maintaining accurate guest records.
- Handle reservations, cancellations, and modifications using hotel management software.
- Respond promptly to guest inquiries and requests, providing information about hotel services and local attractions.
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- Operate phone systems to manage incoming calls, relay messages, and assist guests with inquiries.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
Requirements
- Previous experience in a front desk or guest services role within the hotel or resort industry is preferred.
- Strong customer service skills with the ability to handle difficult situations gracefully.
- Familiarity with phone etiquette and effective communication techniques.
- Knowledge of hotel management software is an advantage but not mandatory; training will be provided.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Must be available mornings and evenings.
Join our team as a Front Desk Agent and help us create memorable experiences for our guests!
Job Type: Part-time
Pay: From $14.00 per hour
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Evenings as needed
- Evening shift
- Holidays
- Morning shift
- Nights as needed
- Weekends as needed
People with a criminal record are encouraged to apply
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- York, PA 17402 (Required)
Ability to Relocate:
- York, PA 17402: Relocate before starting work (Required)
Work Location: In person
Salary : $14
