What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites?
Overview
We are seeking a dedicated and personable Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Responsibilities
- Greet guests upon arrival with a friendly demeanor and assist with the check-in process.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Manage reservations, cancellations, and modifications using the hotel management system.
- Provide information about hotel amenities, local attractions, and services.
- Perform night audit duties as required, ensuring accurate financial reporting.
- Maintain the front desk area in a neat and organized manner.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold phone etiquette while managing incoming calls and messages efficiently.
Qualifications
- Previous experience in a front desk or guest services role within the hospitality industry is preferred.
- Knowledge of hotel management systems is advantageous.
- Bilingual or multilingual abilities are a plus to accommodate diverse guests.
- Strong customer service skills with an emphasis on creating positive guest experiences.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including nights and weekends if necessary.
- A background in hospitality management is desirable but not mandatory.
Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while developing your career in the hospitality industry.
Job Type: Part-time
Pay: $14.81 - $16.50 per hour
Expected hours: 25 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 4 hour shift
- Evening shift
Ability to Commute:
- Grand Junction, CO 81505 (Required)
Ability to Relocate:
- Grand Junction, CO 81505: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $17
