What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. As a Front Desk Agent, you will play a crucial role in enhancing the guest experience while efficiently managing front desk operations.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Maintain phone etiquette while answering calls promptly and addressing guest requests or concerns.
- Process reservations and cancellations using hotel management software.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction and address any issues promptly.
- Assist in managing front desk supplies and inventory as needed.
- Uphold the hotel's standards of cleanliness and professionalism in all interactions.
Requirements
- Previous experience in hospitality management or hotel management is preferred.
- Strong guest services skills with the ability to handle various situations with professionalism.
- Excellent phone etiquette and communication skills; multilingual or bilingual abilities are a plus.
- Familiarity with phone systems and hotel management software is advantageous.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Strong attention to detail with excellent organizational skills.
- A passion for hospitality and commitment to providing outstanding guest experiences.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Type: Part-time
Schedule:
- 8 hour shift
- Evenings as needed
- Holidays
- Nights as needed
- On call
- Weekends as needed
Ability to Commute:
- Zachary, LA 70791 (Required)
Ability to Relocate:
- Zachary, LA 70791: Relocate before starting work (Required)
Work Location: In person
