What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role is crucial in creating memorable experiences for our guests while managing front desk operations efficiently. Bilingual or multilingual candidates are highly encouraged to apply, as effective communication is key in delivering outstanding guest relations.
Duties
- Greet and welcome guests upon arrival, ensuring a smooth check-in process.
- Manage reservations and handle guest inquiries regarding accommodations, amenities, and services.
- Provide information about local attractions, dining options, and hotel policies to enhance guest experience.
- Process check-outs efficiently while ensuring all charges are accurate.
- Address guest complaints or issues promptly and professionally, striving for resolution and satisfaction.
- Maintain the front desk area in an organized manner, ensuring all materials are stocked and up-to-date.
- Perform night audit duties as required, balancing accounts and preparing reports for management.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.
- Uphold confidentiality of guest information in accordance with hotel policies.
Experience
- Previous experience in a front desk or guest services role within the hospitality industry is preferred.
- Familiarity with hotel management software is a plus; training will be provided for specific systems used.
- Strong communication skills are essential; bilingual or multilingual abilities are highly valued.
- A background in hospitality management or related fields can enhance your application but is not mandatory.
- Demonstrated ability to work effectively under pressure while maintaining a positive attitude is crucial for success in this role.
Join our team and contribute to creating unforgettable experiences for our guests!
Job Type: Part-time
Pay: From $11.00 per hour
Expected hours: 16 – 32 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Work Location: In person
Salary : $11
