What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites?
Overview
We are seeking a dedicated and personable Front Desk Agent to join our team at our hotel. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring exceptional guest experiences. The ideal candidate will possess strong communication skills and a passion for hospitality management, contributing to our commitment to outstanding guest relations.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor, providing excellent customer service.
- Manage check-in and check-out procedures efficiently, ensuring accuracy in guest accounts.
- Handle reservations, cancellations, and modifications through our hotel management system.
- Respond promptly to guest inquiries and requests, providing information about hotel services and local attractions.
- Maintain the front desk area in an organized and professional manner.
- Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
- Utilize phone systems effectively to manage incoming calls and relay messages to appropriate staff members.
- Collaborate with other departments to address guest needs and enhance their stay.
Skills
- Previous experience in hotel or resort front desk operations is preferred but not needed.
- Strong understanding of hospitality management principles and practices.
- Excellent guest relations skills with the ability to handle complaints gracefully.
- Familiarity with hotel management software is a plus.
- Proficient phone etiquette and communication skills are essential for effective guest services.
- Ability to work flexible hours, including nights and weekends as needed.
- Strong organizational skills with attention to detail in managing reservations and guest information.
Join us in delivering exceptional experiences that leave lasting impressions on our guests!
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: 16 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- Evening shift
- Holidays
- Monday to Friday
- Overnight shift
- Rotating weekends
Experience:
- Phone etiquette: 1 year (Required)
Ability to Commute:
- Niles, MI 49120 (Required)
Ability to Relocate:
- Niles, MI 49120: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15
