What are the responsibilities and job description for the Front Desk Associate position at Holiday Inn Express and Suites?
Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills, a passion for guest relations, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage the check-in and check-out process efficiently, ensuring accuracy in reservations.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Operate phone systems to manage incoming calls and assist guests with their requests.
- Maintain accurate records of guest accounts and transactions.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Address any guest complaints or issues promptly and professionally.
- Assist with administrative tasks as needed, including filing and data entry.
- Promote hotel services and upsell rooms or packages when appropriate.
Requirements
- Previous experience in hospitality or hotel management is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Proficient in using phone systems and hotel management software.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including weekends and holidays as needed.
- Strong organizational skills with attention to detail.
- A positive attitude and a willingness to learn in a dynamic environment.
Join our team as a Front Desk Agent where you can make a lasting impression on our guests while contributing to an exceptional hospitality experience!
Job Types: Full-time, Part-time
Pay: $13.50 - $15.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Ability to Commute:
- Milford, OH 45150 (Required)
Ability to Relocate:
- Milford, OH 45150: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15
