What are the responsibilities and job description for the Front Desk Associate position at Holiday Inn Express and Suites?
Job Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team in providing exceptional service to our guests. The ideal candidate will have a passion for hospitality and a strong commitment to guest satisfaction. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a smooth check-in and check-out experience.
Duties
- Greet guests upon arrival with a warm and friendly demeanor, providing excellent customer service at all times.
- Manage the front desk operations, including checking guests in and out efficiently while maintaining accurate records.
- Handle guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
- Process reservations via phone, email, or in-person while maintaining an organized booking system.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
- Maintain an orderly front desk area, including managing cash transactions and balancing cash drawers at the end of shifts.
- Uphold hotel policies and procedures while ensuring compliance with safety regulations.
Requirements
- Strong customer service skills with the ability to build rapport with guests from diverse backgrounds.
- Excellent communication skills, both verbal and written
- Proficient phone etiquette and ability to handle calls professionally.
- Strong organizational skills with attention to detail in managing reservations and guest requests.
- Ability to work flexible hours, including weekends and holidays as needed.
- Familiarity with front desk operations or guest services in a resort setting is an advantage.
Join our team as a Front Desk Agent where your contributions will be valued, and your efforts will directly impact the guest experience!
Job Type: Full-time
Pay: $14.00 - $15.50 per hour
Expected hours: 24 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Ability to Commute:
- Winner, SD 57580 (Required)
Ability to Relocate:
- Winner, SD 57580: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $16
