What are the responsibilities and job description for the Front Desk/Night Auditor position at Holiday Inn Express and Suites?
Overview
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our team at our esteemed hotel. This position plays a crucial role in ensuring guest satisfaction and maintaining the smooth operation of the front desk during night shifts. The ideal candidate will possess strong communication skills, a background in hospitality management, and a passion for providing exceptional guest services.
Responsibilities
- Greet guests upon arrival and provide a warm welcome, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently, handling reservations and room assignments.
- Conduct night audits to verify daily transactions, ensuring accuracy in financial reporting.
- Respond promptly to guest inquiries and resolve any issues or concerns with professionalism.
- Maintain knowledge of hotel amenities, services, and local attractions to assist guests effectively.
- Operate phone systems to manage incoming calls and relay messages as needed.
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
- Collaborate with other hotel departments to enhance guest experiences and address any needs.
Requirements
- Previous experience in hotel management or hospitality management is preferred.
- Strong guest service skills with a friendly demeanor and ability to communicate effectively.
- Familiarity with front desk operations and night audit procedures is an advantage.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Proficiency in using phone systems and basic computer applications for reservations and reporting.
- Must be able to work overnight shifts, including weekends and holidays as required.
- A keen attention to detail and strong organizational skills are essential for this role.
Join our team as a Front Desk Clerk/Night Auditor and contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry.
Job Type: Part-time
Pay: From $12.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Mineral Wells, WV 26150 (Required)
Work Location: In person
Salary : $12
