Demo

Front Desk/Night Auditor

Holiday Inn Express and Suites
Mineral, WV Full Time
POSTED ON 3/12/2025
AVAILABLE BEFORE 5/11/2025

Overview
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our team at our esteemed hotel. This position plays a crucial role in ensuring guest satisfaction and maintaining the smooth operation of the front desk during night shifts. The ideal candidate will possess strong communication skills, a background in hospitality management, and a passion for providing exceptional guest services.

Responsibilities

  • Greet guests upon arrival and provide a warm welcome, ensuring a positive first impression.
  • Manage check-in and check-out processes efficiently, handling reservations and room assignments.
  • Conduct night audits to verify daily transactions, ensuring accuracy in financial reporting.
  • Respond promptly to guest inquiries and resolve any issues or concerns with professionalism.
  • Maintain knowledge of hotel amenities, services, and local attractions to assist guests effectively.
  • Operate phone systems to manage incoming calls and relay messages as needed.
  • Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
  • Collaborate with other hotel departments to enhance guest experiences and address any needs.

Requirements

  • Previous experience in hotel management or hospitality management is preferred.
  • Strong guest service skills with a friendly demeanor and ability to communicate effectively.
  • Familiarity with front desk operations and night audit procedures is an advantage.
  • Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
  • Proficiency in using phone systems and basic computer applications for reservations and reporting.
  • Must be able to work overnight shifts, including weekends and holidays as required.
  • A keen attention to detail and strong organizational skills are essential for this role.

Join our team as a Front Desk Clerk/Night Auditor and contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry.

Job Type: Part-time

Pay: From $12.00 per hour

Benefits:

  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Evening shift
  • Holidays
  • Night shift
  • Overnight shift

Experience:

  • Hotel experience: 1 year (Preferred)

Ability to Commute:

  • Mineral Wells, WV 26150 (Required)

Work Location: In person

Salary : $12

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