What are the responsibilities and job description for the Front Desk Receptionist position at Holiday Inn Express and Suites?
Overview:
Hotel front desk employees are responsible for greeting guests, checking them in and out, and providing information about the hotel. They also manage reservations, process payments, and may help with special requests.
Duties:
- Answer and direct phone calls efficiently.
- Greet and welcome guests in a professional and friendly manner
- Maintain accurate records: Keep track of reservations and guest information
- Provide guest services: Answer questions and concerns, and guide guests for a comfortable stay
- Provide information: Share information about the hotel's amenities, local attractions, and room features
- Host events: Ensure preparations are made for conferences
- Maintain lobby areas throughout shift by sweeping and vacuuming entrance as needed, clean glass windows, stock market, check business center and remove trash and stock, refresh coffee station and clean as needed, check and clean public restrooms, and remain vigilant by staying at the desk and ensuring only guests are on property.
- Perform administrative tasks: Maintain a customer database, respond to emails and faxes, and make arrangements for other employees
Requirements:
- Proven experience as a Front Desk Receptionist or similar role
- Must be proficient and experienced with Microsoft Office software program and preferably hospitality software.
- Strong communication skills and a customer-oriented approach
- Must have command of the English Language
- Ability to multitask and prioritize tasks effectively
- Able to stand for 8 hours
This position offers the opportunity to work in a dynamic environment where your skills will be valued. If you are a detail-oriented individual with excellent communication skills, we encourage you to apply for this role.
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Overnight shift
- Weekends as needed
Ability to Commute:
- Boynton Beach, FL 33426 (Required)
Ability to Relocate:
- Boynton Beach, FL 33426: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $15
