What are the responsibilities and job description for the Front Office Manager position at Holiday Inn Express and Suites?
Job Summary
We are seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our front desk team in a dynamic hospitality environment. The ideal candidate will possess strong leadership skills, exceptional customer service abilities, and a passion for providing outstanding guest experiences. This role is crucial in ensuring efficient front office operations while fostering a welcoming atmosphere for guests.
Duties
- Supervise and coordinate front desk activities, including guest check-in and check-out processes.
- Manage the front office team, providing training, support, and performance evaluations to ensure high-quality service.
- Handle guest inquiries and resolve any issues or complaints promptly and professionally.
- Maintain accurate records of room availability, reservations, and billing information.
- Oversee the operation of phone systems and ensure effective communication among staff and with guests.
- Collaborate with other departments to enhance guest relations and improve overall service delivery.
- Conduct night audits as necessary to ensure accuracy in financial reporting and compliance with hotel policies.
- Ensure adherence to safety and security protocols within the front office area.
Qualifications
- Proven experience in a front desk or guest relations role within the hospitality industry; prior hotel management experience is preferred.
- Strong customer service skills with the ability to engage with guests from diverse backgrounds.
- Bilingual or multilingual capabilities are highly desirable to enhance communication with guests.
- Familiarity with phone systems and hotel management software is essential.
- Excellent organizational skills with attention to detail in managing multiple tasks simultaneously.
- Ability to work flexible hours, including nights, weekends, and holidays as required by hotel operations.
- A passion for hospitality and a commitment to creating memorable experiences for guests.
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Work Location: In person
Salary : $21 - $23
