What are the responsibilities and job description for the General Manager position at Holiday Inn Express and Suites?
About us
We are professional and agile.
Our work environment includes:
- Modern office setting
- Food provided
**Job Summary:**
The General Manager is responsible for the overall operation and management of Holiday Inn Express Lincoln City OR, ensuring its efficient and profitable performance. They play a critical role in providing leadership, strategic planning, and maintaining high standards of customer service and satisfaction.
**Key Responsibilities:**
1. **Operations Management:**
- Oversee day-to-day operations of the business, including front desk, housekeeping, maintenance, and any other relevant departments.
- Ensure the property is well-maintained, clean, and safe for guests and staff.
- Monitor and manage expenses, budgets, and financial performance.
2. **Guest Services:**
- Foster a culture of exceptional customer service to enhance guest satisfaction.
- Address guest concerns and resolve issues promptly and effectively.
- Develop and implement guest service standards and training programs.
3. **Staff Management:**
- Recruit, hire, train, and supervise staff members.
- Set performance expectations, provide feedback, and conduct regular performance evaluations.
- Foster a positive work environment and promote teamwork among staff.
4. **Sales and Marketing:**
- Develop and execute marketing and sales strategies to increase occupancy and revenue.
- Monitor market trends and competitors to stay competitive in the local market.
- Manage online presence, including website and online booking platforms.
5. **Financial Management:**
- Prepare and manage budgets, financial reports, and forecasts.
- Control costs and optimize revenue through pricing and inventory management.
- Ensure compliance with financial regulations and reporting requirements.
6. **Property Maintenance and Safety:**
- Oversee maintenance and repairs to ensure the property is in excellent condition.
- Implement safety protocols and emergency procedures for guests and staff.
7. **Compliance and Regulations:**
- Ensure the business complies with all local, state, and federal regulations.
- Stay up-to-date with changes in industry regulations and best practices.
**Qualifications:**
- Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
- Proven experience in a management role within the hospitality industry.
- Strong leadership and communication skills.
- Excellent organizational and problem-solving abilities.
- Knowledge of Lincoln City's tourism industry and local market.
- Familiarity with hotel management software and systems.
This job description is a general guideline and can be customized to fit the specific needs of the organization or business in Lincoln City, Oregon. It's important to tailor the qualifications and responsibilities to match the unique requirements of the position and the industry in which the business operates.
Job Type: Full-time
Pay: $75,000.00 - $85,000.00 per year
Benefits:
- Employee discount
- Paid time off
Shift:
- Day shift
- Evening shift
- Night shift
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Lincoln City, OR 97367 (Required)
Ability to Relocate:
- Lincoln City, OR 97367: Relocate before starting work (Required)
Work Location: In person
Salary : $75,000 - $85,000
