What are the responsibilities and job description for the Guest Service Agent position at Holiday Inn Express and Suites?
Responsibilities:
- Greet and welcome guests as they arrive at the front desk
- Check guests in and out, ensuring all necessary information is obtained and recorded accurately
- Answer phone calls and respond to guest inquiries or requests
- Provide excellent customer service and address any guest concerns or issues promptly and professionally
- Assist with guest relations, including providing recommendations for local attractions, restaurants, and services
- Handle cash transactions and maintain accurate records of payments received
- Maintain a clean and organized front desk area
Skills:
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to multitask and prioritize tasks effectively
- Proficient in using phone systems and computer software applications
- Attention to detail and accuracy in handling guest information
- Ability to remain calm and composed in high-pressure situations
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Job Types: Full-time, Part-time
Pay: $13.00 - $13.50 per hour
Expected hours: 24 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
Salary : $13 - $14
