What are the responsibilities and job description for the Hotel Assistant General Manager position at Holiday Inn Express and Suites?
Job Purpose:
As the Assistant General Manager (AGM), you will play a crucial supporting role in overseeing hotel operations and assisting the General Manager in driving performance, profitability, and guest satisfaction. You will have the opportunity to lead by example, enhance operational efficiency, and deliver exceptional guest experiences. This position is perfect for a dynamic, proactive leader looking to grow within the hospitality industry.
Key Responsibilities:
- Operational Support:
- Assist the General Manager in managing day-to-day hotel operations, including front desk, housekeeping, maintenance, food and beverage, and guest services.
- Monitor and ensure compliance with health, safety, and regulatory standards across all departments.
- Support the implementation of operational strategies to meet performance goals and improve guest satisfaction.
- Financial Assistance:
- Help oversee budget management, ensuring cost control and revenue maximization.
- Track financial performance and assist in analyzing reports to make data-driven decisions.
- Support the General Manager in identifying areas for financial improvement and implementing corrective actions.
- Staff Management and Development:
- Supervise and guide hotel staff, ensuring high levels of performance and service quality.
- Support recruitment, training, and team-building efforts to maintain a skilled, motivated workforce.
- Assist in conducting performance evaluations and providing constructive feedback to enhance employee growth.
- Guest Relations:
- Ensure that guests experience outstanding service, promptly addressing any concerns or issues.
- Implement strategies to boost guest satisfaction and ensure a consistent, high-quality guest experience.
- Act as a point of contact for guest complaints, ensuring swift and effective resolution to maintain positive relationships.
- Sales and Marketing Support:
- Collaborate in the development of sales and marketing initiatives aimed at increasing occupancy and revenue.
- Assist in building and maintaining relationships with local clients, businesses, and potential guests.
- Keep track of competitor activities and market trends to ensure the hotel remains competitive.
- Operational Excellence:
- Support the maintenance of hotel cleanliness, safety, and overall operational standards.
- Assist in ensuring adherence to all brand guidelines, quality standards, and standard operating procedures.
- Monitor service delivery to ensure consistency and excellence across all guest touchpoints.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
- High School Diploma or equivalent is required.
- Proven experience in hotel management or a leadership role within the hospitality industry.
- Strong interpersonal, communication, and leadership skills.
- Solid understanding of financial management and budget oversight.
- Ability to problem-solve, work under pressure, and adapt to changing situations.
- Knowledge of the hospitality industry, including regulations, trends, and best practices.
- Proficiency in MS Office and hotel management software.
Additional Requirements:
- Availability to work flexible hours, including nights, weekends, and holidays, as required.
Job Type: Full-time
Schedule:
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Experience:
- Hotel management: 3 years (Preferred)
- Hospitality: 3 years (Preferred)
Ability to Commute:
- Horse Cave, KY 42749 (Required)
Work Location: In person
