What are the responsibilities and job description for the Hotel Front Desk Clerk position at Holiday Inn Express and Suites?
This position is responsible for providing superior guest satisfaction while attending to guest needs such as check-in/check-outs, reservations, and answering guest questions and needs. The ideal candidate will work easily in a fast-paced environment while maintaining an optimistic, "energy-giving" attitude to be the bright spot in our guest's day.
Other Key duties include:
Process guest registrations, including collecting payment.
Respond to guest needs, special requests and complaints and alert the appropriate manager as needed.
Promote, answer questions about and enroll guests in IHG Rewards Program
Must be able to stand for long periods of time
Must have sound judgment and discretional skills and be able to work with little or no supervision.
Must display very good organization and time management skills.
Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
Ability to handle stressful situations in a calm, professional manner.
Previous experience is preferred.
OPERA Property Management Experience A MUST.
Job Type: Part-time
Pay: $13.50 - $14.00 per hour
Schedule:
- 8 hour shift
Experience:
- Hotel experience: 1 year (Required)
- Customer service: 2 years (Required)
- Hospitality: 1 year (Required)
- OPERA: 1 year (Required)
- Front desk: 1 year (Required)
Work Location: In person
Salary : $14 - $14
