What are the responsibilities and job description for the Hotel Front Desk Clerk position at Holiday Inn Express and Suites?
Job Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. Your hospitality skills will create a welcoming atmosphere that enhances the guest experience at our hotel.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently, ensuring accuracy in billing and reservations.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Operate phone systems to answer calls promptly and provide information about hotel services.
- Maintain an organized front desk area, including managing reservations and updating guest records.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about local attractions, dining options, and hotel amenities to enhance the guest experience.
- Assist in processing payments and managing cash transactions securely.
Qualifications
- Previous experience in hospitality or front desk operations is preferred but not required.
- Strong knowledge of phone etiquette and customer service principles.
- Familiarity with hotel management software is a plus.
- Multilingual abilities are highly desirable to cater to diverse guests.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including weekends and holidays as needed.
- A positive attitude with a commitment to providing outstanding guest services.
- High school diploma or equivalent; further education in hospitality management is an advantage.
Join our team as a Hotel Front Desk Clerk where your skills in hospitality will shine as you create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
Ability to Commute:
- Birmingham, AL 35210 (Required)
Ability to Relocate:
- Birmingham, AL 35210: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15
