What are the responsibilities and job description for the Hotel Front Desk position at Holiday Inn Express and Suites?
Overview:
We are seeking a dedicated Front Desk Agent to join our team in providing exceptional customer service and creating a welcoming environment for our guests. If you have a passion for hospitality and enjoy interacting with people from diverse backgrounds, this role is perfect for you.
Responsibilities:
- Greet guests in a friendly and professional manner
- Check guests in and out efficiently
- Handle guest inquiries and provide accurate information about the hotel facilities and services
- Assist with reservations and room assignments
- Process payments and maintain guest accounts
- Answer phone calls and direct them appropriately
- Address guest concerns or escalate issues as needed
- Perform night audit duties as required
Experience:
- Previous experience in a front desk, guest relations, or hospitality role preferred
- Familiarity with hotel management systems and phone systems
- Strong communication skills with the ability to interact effectively with guests and team members
- Multilingual abilities are a plus
- Bilingual proficiency is advantageous
- Knowledge of resort operations is beneficial
Join our team and be part of creating memorable experiences for our guests while contributing to the success of our hospitality establishment.
Job Types: Full-time, Part-time
Pay: From $18.81 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Morning shift
- Nights as needed
- Night shift
- Weekends as needed
- Weekends only
Application Question(s):
- Have you worked in a Hotel?
Experience:
- Customer service: 2 years (Required)
Ability to Commute:
- Denver, CO 80239 (Required)
Work Location: In person
Salary : $19
