Housekeeping Manager

The Executive Housekeeper is responsible for all duties of the Housekeeping operation and cleanliness levels in all areas of the hotel. Responsibilities include: staff training, inter- department communications, and staff scheduling. The Executive Housekeeper will promote an atmosphere that insures customer and associate satisfaction as measured by Guest Satisfaction Surveys such as Medallia and TripAdvisor. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members.

ESSENTIAL FUNCTIONS

• Responsible for short and long term planning and the management of the hotel's Housekeeping operations
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
• Approve all purchase requests and invoices for Housekeeping related expenses
• Conduct regular meetings and ensure departmental briefings and meetings are effective
• Coach and counsel employees to reflect the hotels service standards and procedures and ensure Housekeeping employees deliver the brand promise and provide exceptional guest service at all times
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
• Responsible for the inventory of all guest supplies, cleaning supplies, printing and stationery for the rooms, linen, uniforms, etc.
• Communicate with and supervise the hotel’s contracted pest-control and other contracted companies to ensure that effective programs are instituted and maintained
• Ensure cleanliness of entire hotel, including guest rooms, hallways and corridors, meeting spaces, gallery (lobby) and external perimeter
• See that inspection program is consistently maintained
• Assure all safety and security policies and procedures are followed
• Work closely with all other departments in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
• Inspect rooms daily
• Remain current on latest housekeeping and laundry technology
• Work closely with vendors to assure proper pricing, delivery, and maintenance
• Ensure OSHA and ADA policies are adhered to
• Assist in the recruitment and selection of all Housekeeping employees and insure proper staffing levels for customer service goals
• Oversee performance evaluation process
• Plan and implement effective training programs for all Housekeeping employees to develop the skills needed to successful and to provide exceptional guest service

CORE SKILLS

• Produces Quality Work The ability to produce high quality work in a consistent and reliable manner, in support of Marriott standards and processes
• Achieves Results The ability to identify priorities, solve problems, produce desired results and be accountable for commitments
• Promotes Teamwork and Collaboration The ability to build relationships within and across functions, balance individual and team goals, respect others and value different perspectives.
• Communicates Effectively The ability to listen actively and identify appropriate messages and delivery methods to effectively influence others.
• Shows Initiative and Resourcefulness The ability to initiate action, make decisions, adapt, drive change, use resources efficiently and solve problems quickly, creatively and practically
• Focuses on Customers The ability to identify needs, shape actions and add value to relationships based on a central focus of customer satisfaction Leadership Expectations
• Demonstrating a Passion for Service Creating a positive impact by passionately serving others
• Inspiring Others Bringing others along to achieve common goals.
• Encouraging Change Demonstrating a vested interest in building Hyatt’s brand and acting as an owner to advance Hyatt’s success.
• Promoting Learning Demonstrating a thirst for knowledge and providing expertise to others to enhance their skills and abilities.

QUALIFICATIONS

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• 3 years or more of progressive hotel Rooms Management experience.
• 3 years or more in a supervisor position
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset.
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear, concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills

Job Type: Full-time

Benefits:

• Employee discount
• Paid time off

Shift:

• 10 hour shift
• 8 hour shift
• Morning shift

Education:

• High school or equivalent (Preferred)

Experience:

• Cleaning Experience: 1 year (Preferred)
• Hotel Experience: 2 years (Preferred)

Work Location: In person