What are the responsibilities and job description for the Night Auditor/Front Desk Agent position at Holiday Inn Express and Suites?
Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and provide exceptional customer service. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you.
Duties:
- Greet guests in a warm and welcoming manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Assist with reservations and ensure accurate booking information
- Handle guest complaints or concerns with patience and professionalism
- Process payments and maintain accurate records
- Coordinate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
Requirements:
- Previous experience in hospitality or customer service is preferred
- Excellent communication and interpersonal skills
- Proficient in using phone systems and computer software
- Strong problem-solving abilities
- Bilingual or multilingual skills are a plus
- Ability to work flexible hours, including nights, weekends, and holidays
- Knowledge of hotel operations and procedures is an asset
Benefits:
- Competitive pay based on experience
- Opportunities for career advancement within the hospitality industry
- Training provided to enhance skills and knowledge
If you are passionate about providing exceptional guest experiences and thrive in a fast-paced environment, we encourage you to apply for the position of Front Desk Agent. We look forward to reviewing your application.
Job Type: Part-time
Pay: $11.00 - $15.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Holidays
- Overnight shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Bolivia, NC 28422 (Preferred)
Ability to Relocate:
- Bolivia, NC 28422: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $15
